![]() This paper reports on development and testing of a Helpdesk Support System (HSS) designed for useful information distribution, efficient management of operations and resolving ICT challenges often encountered by staff and students in the University of Jos. The automated Edu-Helpdesk system is more reliable, effective and convenient than the manual method in reporting cases of faulty ICT product and services within the university community. The findings from the usability survey shows a good usability based on total rating of 4.09 out of 5 point scale. The benefits of the system include creation of a medium for non teaching staff and teaching staff to pass their complaints or messages to the technical department for speedy attention and provision of better and faster operational processes which will reduce time spent on documentations. The research methods adopted include unified modelling diagrams for design, Java and XML (Extended Markup Language) for Android application development as front end, while Hypertext Preprocessor (PHP) was used as the server side programming tool. The objective of this study is to develop an Automated Mobile Edu-Helpdesk System (AMES) for effective information dissemination, efficient management of operations and to resolve ICT challenges in higher education. ![]() The problems faced with the existing ICT user support system include time wasting, difficulty in communication, and slow response to fix ICT related faults. An automated helpdesk system is meant to eradicate some of the barriers of reaching the Information and Communication Technology (ICT) technical staff to carry out operations in an educational institution. The effect of technology in today's world cannot be overemphasized as it has created an avenue for tasks to be carried out easily, effectively and efficiently.
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